Privacy Policy

1. Introduction

Arcenox LLC ("we," "our," or "us") operates TickerQ Hub (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when registering for the Service, including:

• First name and last name
• Email address
• Date of birth (used to verify age eligibility and comply with age restriction regulations)
• Gender (optional)
• Country
• Company or organization name (optional)
• Subscription and transaction history (payment card details are handled directly by Stripe and not stored on our servers)
• Account credentials (password stored in hashed form)

Usage Data

We automatically collect certain information when you access the Service, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to inquiries and offer customer support
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues or fraud

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data under the following legal bases:

• Contract: Processing necessary for account creation and service delivery
• Legal Obligation: Processing required for billing, tax compliance, and other legal requirements
• Legitimate Interests: Processing for security, fraud prevention, and service improvement, where our interests do not override your rights
• Consent: Processing for optional communications and non-essential cookies, which you may withdraw at any time

4. Sharing Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and email delivery.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.

5. Payment Processing

We use third-party payment processors (such as Stripe) to process payments. We do not store your full credit card information on our servers. Payment information is transmitted directly to our payment processor using industry-standard encryption. Please review the privacy policies of our payment processors to understand how they handle your information.

6. International Data Transfers

Your personal data may be transferred to and processed in the United States, where our servers and operations are located. For transfers from the European Economic Area, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with all third-party providers
• Verification that third-party providers (such as Stripe) maintain GDPR-compliant data protection practices

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Upon verified request, we will delete or anonymize your personal data unless retention is required by applicable law (such as tax, accounting, or other legal requirements).

9. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request that we limit the processing of your personal data
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

10. Cookies and Tracking

We use cookies and similar tracking technologies on our Service. These are categorized as follows:

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security). These are always active.
• Non-Essential Cookies: Used for analytics and service improvement. Where required by law, these are only activated with your consent.

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling essential cookies may impact the functionality of the Service.

11. Children's Privacy

Our Service is not intended for use by children under the age of 16 (or the minimum age permitted by applicable law in your jurisdiction). We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

13. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us: